In the event of any conflict between the terms and conditions stated on your purchase order and this Sale Agreement or any terms and conditions on our invoice, you agree that the provisions of this Sale Agreement and our invoice shall control. For more detail, please review our terms of service in our Terms of Service page.
ORDERS
Orders are not binding upon until accepted and confirmed by us. Orders are normally processed in the first 24 to 48 hours of receipt, within the same business day or, if not, the very next business day. Once an order has been placed and accepted by us, the order is not cancelable unless the shipment is unavoidably delayed. The order can be cancelled only due to inability to ship the goods.
PAYMENT
We accept payment cards in the form of Visa, Master Card, American Express, Discover, and Diner's Club. We do not accept online COD, cashier’s checks, money orders, or credit cards issued by any financial institutions outside the United States. Wire transfer payments are accepted but shipment of good will be made after clearance of wire transfer payment. For all other payment methods or inquiries, please contact us by phone or e-mail.
TAXES
The Customer is responsible for sales and all other taxes associated with the order.
SHIPPING
If the shipping address is different from the billing address of the credit card, we may request additional supporting document for secure transaction. Any promotional free ground shipping by the Site is only valid for the 48 contiguous states within the continental United States.
All shipping dates are approximate and are subject to the availability of goods and receipt of all necessary information.
All shipments are insured and guaranteed against loss, theft, and damage. We will not be responsible, however, for any damage, loss, or expenses arising from delays in shipment or other non-performance of this Sale Agreement by or imposed by acts of God, riots, natural disasters, fires, strikes, governmental action, or any other cause beyond our control.
Address corrections made while in transit will be an additional expense to the credit card holder as we incur charges from the shipping carrier for the service.
Refused or undvelierable shipments returned to us will be refunded, but not including any additional shipping costs the Customer paid for. However, if the return is due to our error, then shipping costs will be reimbursed.
For the Customer's protection, we normally ship to the verified billing address of the Customer's payment card only.
RETURN/REFUND
No returns will be accepted without an RMA number. Any merchandise returned without an RMA number will be refused and sent back at the Customer's own expense. An RMA number is valid for 30 days from the issued date.
The product must be sent in ALL the original packaging, including the box(es) with the original UPC codes, manuals and other accessories, and documentation provided by the manufacturer.
All returns for refunds/exchanges must be made within 30 days from the delivery date.
DEFECTIVE returns can be returned directly to us within 30 days from the delivery date, at our discretion, for credit, replacement, exchange or repair.
Any returns, defective or non-defective returns, received not in "like new condition," i.e. missing original box, packaging material, accessories or etc., are subject to a restocking fee (see table). After 30 days, the manufacturer’s warranty applies.
RESTOCKING FEES
Return Request
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Restocking Fee
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The Customer changes their mind about a purchase and returns an item in the original condition within the return window.
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No restocking fee. |
The Customer changes their mind about a purchase and returns an item in the original condition outside of the return window.
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Up to 20% of the item's price. |
The Customer returns a used item with minor damage.
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Up to 25% of the item's price. |
The Customer returns a used item with severe damage.
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Up to 50% of the item's price. |
The Customer returns an item within the return window, but the item received is damaged, missing parts, not in original condition, or has obvious signs of use for reasons not due to our error.
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Up to 50% of the item's price. |
The Customer returns a materially different item than what was delivered.
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Up to 100% of the item’s price. |
The Customer returns an empty box or package.
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Up to 100% of the item’s price. |
OTHER FEES
Fee
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Description
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Amount
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Damage fee
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The Customer returns an item within the return window, but the item received is damaged, missing parts, not in original condition, or has obvious signs of use for reasons not due to our error. |
Up to 50% of the item price. |
Non-Returnables
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If the Customer returns an item from any of the following product types:
Software and blank discs that are opened, activated, used, or missing parts. |
Up to 100% of the item price. |
All sales of blank media, including, but not limited to, CD, DVD, LS, and BD, are final.
The Customer pays for the shipping for all returns to us. We recommend the return shipment to be fully insured in case it is lost or damaged. We recommend the Customer to use a carrier that can provide proof of delivery for the protection of the Customer. We are not responsible for any damages to the product during shipment. We ship back returns to the Customer via UPS Ground in the continental USA. The Customer must pay for shipping both ways for Hawaii, Alaska, and international packages.
If the merchandise arrives damaged, it is best to REFUSE it back to the carrier attempting delivery. If the damaged package is accepted, make sure it is noted on the carrier's delivery record in order for us to file a claim when necessary. Save the merchandise AND the original box and packing it arrived in; notify us immediately to arrange for a carrier inspection. If we are not notified of all damaged goods within the first 3 days of arrival, our normal return policy will override any claim of damage, and will fall under all current manufacturer restrictions.
Expected turn-around time for all exchanges is 30 days. Although we will strive to process claims within 4 to 5 business days, shortage of inventory, overload, or other circumstances may delay the process.
RMA number must be visible on ALL return shipments otherwise it may be refused and returned back to the Customer. A copy of the invoice must be included in the returning package.
Shipping charges are non-refundable.
For credits or refunds on returns, the latest prices less shipping/handling charges will apply.
Physical damage will void the warranty.
We reserve the right to exchange returns with the equivalent product for all replacements in the event of shortage of supplies of the same products.
TECHNICAL SUPPORT
Our Technical Support will do its best to answer all pre-sales and post-sales questions.
Due to the variety of products, brands, manufacturers, technical specifications and standards, we do not guarantee the support and advice provided by our staffs will work in all cases. We recommend you to find assistance from the manufacturer's technical support.
GOVERNING LAW
This Agreement and any sales hereunder shall be governed by the laws of the state of California, without regard to conflicts of laws rules. The Customer consents to the jurisdiction of the federal or state courts located in Los Angeles County, California for purposes of any suit, action or proceeding arising out of this Sale Agreement.
TITLE
Title to goods herein being purchased is retained by the seller until goods are paid for in full by the purchaser. Loss and damage that occurs during shipping by a carrier selected by us is our responsibility. Loss or damage that occurs during shipping by a carrier selected by the Customer is the Customer's responsibility.
GENERAL LEGAL DISCLAIMERS
We hereby expressly disclaims all warranties either expressed, or implied, including, but not limited to, any warranty of merchantability or fitness for a particular purpose. This disclaimer by the Site in no way affects the terms of the manufacturer's warranty, if any.
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